Comcast’s DVC is driving me nuts!!
I used to be a Vonage customer. I LOVED Vonage. The only reason that I left is because my home alarm system was not working right with Vonage at all. Any time I would use my keychain remote to set “Away” it would trigger a fire alarm and the fire department would show up at my house minutes after we left. Yeah, it was quite annoying and they were threatening to give me a ticket the next time. That is a whole different post about my anger towards Monitronics. DO NOT USE THEM FOR YOUR ALARM SYSTEM!!
So, at first I had only a basic ATT phone line just for the alarm which was like $12 a month. Plus I had Vonage and a fax line that was rarely used. Comcast offered me some great Triple Play deal, so i reluctantly gave up Vonage and switched to Comcast.
The Comcast online voicemail system SUCKS!! You cannot select more than one voicemail for deletion. You have to click on each one, then a “Play” window pops up. You have to then close that, then click on the drop down and delete. On each and every message! This can be quite annoying if you are one of those folks that lets voicemails pile up like I do because they are unknown numbers, bill collectors, or because you missed a call and just call back and ask the person what they wanted.
So, they have this new Smartzone version of the website out that is supposed to fix all the the shortcomings, and supposedly they are upgrading customers now. I have been waiting for months since I heard about it. What is taking so long??
GIVE ME MY SMARTZONE!!
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I will “fondly” remember Comcast for throttling bandwidth for bit torrent use, we switched back to AT&T after our triple play deal was done, they told us after the fact that they would have given us a lower rate but why should customers have to call and say I don’t want my service fees increased /:)
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I’m waiting on Uverse to be available in my area! I called ATT and they claim it should be soon.
Thanks for the feedback. I will make sure that it is communicated to the appropriate department for evaluation.
Please know that we are working hard to improve our products. Hopefully, you will see improvements as soon as possible.
Regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
Kris, Frank Eliason from Comcast is on Twitter, @comcastcares, and has been very helpful for many people. You may want to try posting something to him.
Hope this helps.
I am already following him after my “investigation” the other day, but thanks!