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You are here: Home / Potpourri / Netflix Kills Qwikster Plan Due to Customer Feedback

Netflix Kills Qwikster Plan Due to Customer Feedback

October 10, 2011 by Kris McDonald Leave a Comment

WOW!!! So, it is nice when a company realizes that by changing some things, they make their customers very unhappy. Just got this email from Netflix:

Dear Kristile,It is clear that for many of our members two websites would make things more difficult, so we are going to keep Netflix as one place to go for streaming and DVDs.

This means no change: one website, one account, one password…in other words, no Qwikster.

While the July price change was necessary, we are now done with price changes.

We're constantly improving our streaming selection. We've recently added hundreds of movies from Paramount, Sony, Universal, Fox, Warner Bros., Lionsgate, MGM and Miramax. Plus, in the last couple of weeks alone, we've added over 3,500 TV episodes from ABC, NBC, FOX, CBS, USA, E!, Nickelodeon, Disney Channel, ABC Family, Discovery Channel, TLC, SyFy, A&E, History, and PBS.

We value you as a member, and we are committed to making Netflix the best place to get your movies & TV shows.

Respectfully,

The Netflix Team

Well now, I guess sometimes the customer is right huh? However, reading between the lines, does this mean that no one was signing up for the split services? We already heard the report of all of the customers that we lost. I am guessing that came to be way too much for the company finances to handle.

Filed Under: Potpourri

Kris McDonald is Chicago mom to 2 sets of twins, wife, photography nut, gadget addict, travel addict, and tech blogger who has worked in IT for over 20 years. She figured out a while ago that she was destined to be really busy (hence the 2 sets of twins), and she has found peace with that. Read More…

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